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Customer Service Representative APPLY NOW

Tampines
Operation
Tue, Jan 31, 2023
Full time

JOIN US, Team ToppingsKids!

The Role : Customer Service Representative

We are looking for someone who will be the first contact point of our customers. Customer’s satisfaction is our utmost priority and assisting their inquiries with in-dept knowledge about our products, clear understanding about their inquiries/needs, empathy, and friendly attitude within a timeline is a key for this position.  

 Key Responsibilities

  •  Handle customer’s inquiries/ complaints via Email, Call, Direct Message (IG/FB), MarketPlace Chat (Shopee), or What’s app.
  • Provide appropriate information about the product/service with in-depth knowledge of the products/service and up-to-date information about the event/ promotion/ deals/ marketing plans, etc.
  • For customer’s complaints, provide solutions and alternatives within the time limits; follow up to ensure resolution with understanding of the customer’s concerns and needs.
  • Provide standardized quality service with a friendly and helping attitude.
  • Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
  •  Creating customer’s orders manually whenever needed and helping the payment process.
  •  Keep track of exchange cases with a customer and relevant team till it’s completely resolved and the customer is happy.
  • Take responsibility in Shopee Chat Performance – Sending a simple reply might be required out of working hours

Requirements:

  • An excellent command of English and intermediate level of Chinese
  • A high attention to details
  • A friendly and professional demeanor
  • Critical thinking and problem-solving skills
  • Great communication skills & interpersonal skills
  • Ability to work quickly under pressure & Multi-task
  • Flexible to be able to adapt to fast changing needs
  • Able to handle stress to deal with a broad range of challenges
  • Strong sense of commitment & urgency to meet tight deadlines
  • Must be Singaporean, Singapore PR, or Korean


2023-01-31|||Tampines|||Operation||||||BPb32wdAwOtRJdOJ|||FULL_TIME|||SGD|||MONTH|||range||||||||||||false

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