Terms & Conditions

SHOP WITH CONFIDENCE

Thank you for shopping with ToppingsKids! Your satisfaction is always top of our mind and we’re committed to providing you with a delightful shopping experience. Every Brand and product we introduce you is well-known, popular and quality guaranteed in Korea. Hope you enjoy parenting with our collections as much as we do. We also do our best to provide a dedicated Customer Experience to help you with all of your shopping needs. Please drop us an email if you need our assistance. Email : hello@toppingskids.com

SHIPPING

We provide free shipping on domestic orders over SGD $400. All orders are sent via trackable mail or courier. We aim to dispatch your items within 2 working days of receiving an order(Monday through Friday excluding weekends and public holidays). Shipping fee would be auto-calculated based on total weight between SGD $5 – $20. Please ensure that a representative is available at the stipulated delivery address during working hours to sign for your package. If you there is no one at home when delivery man reached, he will contact you to reschedule the delivery date.

EXCHANGE POLICY

Exchange is only available with the same item when goods are damaged or faulty due to our mistake. We’re not providing exchange service if you simply change your mind. To be eligible for an exchange, the items must be received in new, unwashed and unworn condition with all tags attached, in original packaging. Used merchandise will not be accepted for exchange. Do drop us an email at hello@toppingshome-kids.com with your order number and item exchange information within 7 days for Singapore customers and 14 days for overseas customers. No delivery fee will be charged as we caused any inconvenience to our precious customers! We seek your understanding in this policy.

PRICING

At ToppingsHome-kids, all products are listed in Singapore Dollar (SGD) and excluded delivery costs. We reserve the right to change pricing or run promotion at our discretion and without notice.

PAYMENT

We accept Bank transfer, Visa and Mastercard via Smoovpay’s secure transaction platform. For Bank Transfer, please ensure that your payment is made within 24 hours from order submission. Once your payment has been processed and cleared, your order will be shipped to you. * Note: Please drop us an email at hello@toppingskids.com with these details below Payment for Order No. XXXX / Name / Contact no.

PRE-ORDER

If your item or order is a PREORDER(=backorder), it will ship out on the designated ship date listed in the item name. If we only indicated estimated delivery date, we will reach out to you individually to inform the exact date once it’s confirmed. If your PREORDER contains items with different ship dates, your order will ship out on the date that the last item is available for shipment. If your PREORDER contains extra items (non-PREORDER), everything will ship out together on your PREORDER ship date. * Note, if you wish for your in-stock items to ship immediately then place a separate order for in-stock items only. The shipping amount you are charged during check out is based on a single package. If you wish for your items to ship as they become available then you must place separate orders.

ORDER CONFIRMATION

Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. For all orders that are returned due to an incorrect address, you will charge a fee for repacking and postage.

PRIVACY

our privacy is important for us too! Any personal information that you provide is strictly confidential and will only be used to process your order. We will not disclose your information to third parties.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: hello@toppingskids.com