If an item arrives damaged or faulty then please drop us an email at help@toppingskids.com. We will then assess whether a manufacturing fault is present, thereafter depending on the results send over a brand new item or offer a refund. We will get back to you within 1 - 3 working days.

Do take note that we will only assess cases of items that are received within 7 days. For more information, do visit our page https://toppingskids.com/pages/terms-and-conditions .

If you have received the wrong item within 7 days from receiving them, then please drop us an email at help@toppingskids.com , who will be happy to assist you in getting this issue resolved. An internal investigation will be conducted through the CCTV of our packing system and get back to you within 1 - 3 working days.

At certain times we are unable to send all of the items that you have ordered due to lack of stock or the late arrival of our stock. If this is the case, we will send you an email letting you know of any items that are missing from your order and fulfil them separately with your agreement.

Please note that we will provide a full refund for any items that have not been sent, if you choose to cancel those orders.

If you have not received your full refund after 5 working days, then please drop us an email at help@toppingskids.com . We will get back to you within 1 - 3 working days.

We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. For further assistance, do drop us an email at help@toppingskids.com.

Due to the influx of orders, we will assess each request to decide if it is possible. However, we recommend placing a new order if you would like to make additional orders. We seek your kind understanding.

Do take a photo of the entire set, with the name of the item and which part is missing. Do reach out to us at help@toppingskids.com , who will be happy to help. We will get back to you within 1 - 3 working days.

If you've not received a confirmation email, then please check your junk mail folder.

If you don't have a registered account or you still cannot find your order, do drop us an email at help@toppingskids.com , who will be happy to help. We will get back to you within 1 - 3 working days.

To ensure that you receive future notification emails from us, make sure we're in your email safe senders list and double check the email address you've registered with us is correct.

Delivery of an order may vary depending on in stock and pre-order items. For more information, do visit our page https://toppingskids.com/pages/delivery-schedule.

Following the successful order pickup, you should receive your order within the following time frame:

Local orders: within 3-5 working days

Overseas orders: within 9-24 working days

This excludes holidays and logistics provider’s non-working days.

*Due to the current restriction by the government of COVID-19, we are using several couriers to allow your orders to reach on time.

Please drop us an email at help@toppingskids.com as soon as you can to inform us of the changes you would like to make. We will get back to you within 1 - 3 working days. As we work with third party fulfilment services, an additional fee may be incurred to change the shipping address if the order is already on its way.

Due to the COVID-19 situation, we do not allow walk in customers and for self collection.

Self collection is available at 1 Tampines North Drive 3, BHCC Space, #06-01, Singapore 528499.

1. Select ‘Self collection’ on cart page
2. Leave a note of collection date and timing on order notes field
3. Wait for the separate email for the arrangement after completing an order

*Our opening hours are from 10am - 5pm, avoiding lunch time from 12pm - 2pm. We are not open on Weekends, Eve of Public Holidays and Public Holidays.

This refers to a business day between Monday to Friday. Weekends and public holidays are not included.

Our working hours are from 10 AM till 5 PM.

We are a Singapore-based company that offers international shipping. To check the cost of shipping to your location, head over to our Order Form for Overseas Customers.

All orders, inclusive of the in stock items, will arrive according to the pre-order date. Do subscribe to our e-newsletter or follow us on Instagram @toppingskids and @atopalm.sg @renovera.sg to keep a lookout for our new promotions and new item releases!

To be fair to all our customers, we do not allow combined orders for free shipping. To be entitled to free shipping, you will have to spend $100 in a single receipt.