If an item arrives damaged or faulty then please drop us an email at help@toppingskids.com. We will then assess whether a manufacturing fault is present, thereafter depending on the results send over a brand new item or offer a refund. We will get back to you within 1 - 3 working days.

Do take note that we will only assess cases of items that are received within 7 days. For more information, do visit our page https://toppingskids.com/pages/terms-and-conditions .

If you have received the wrong item within 7 days from receiving them, then please drop us an email at help@toppingskids.com , who will be happy to assist you in getting this issue resolved. An internal investigation will be conducted through the CCTV of our packing system and get back to you within 1 - 3 working days.

At certain times we are unable to send all of the items that you have ordered due to lack of stock or the late arrival of our stock. If this is the case, we will send you an email letting you know of any items that are missing from your order and fulfil them separately with your agreement.

Please note that we will provide a full refund for any items that have not been sent, if you choose to cancel those orders.

If you have not received your full refund after 5 working days, then please drop us an email at help@toppingskids.com . We will get back to you within 1 - 3 working days.

We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. For further assistance, do drop us an email at help@toppingskids.com.

Due to the influx of orders, we will assess each request to decide if it is possible. However, we recommend placing a new order if you would like to make additional orders. We seek your kind understanding.

Do take a photo of the entire set, with the name of the item and which part is missing. Do reach out to us at help@toppingskids.com , who will be happy to help. We will get back to you within 1 - 3 working days.

If you've not received a confirmation email, then please check your junk mail folder.

If you don't have a registered account or you still cannot find your order, do drop us an email at help@toppingskids.com , who will be happy to help. We will get back to you within 1 - 3 working days.

To ensure that you receive future notification emails from us, make sure we're in your email safe senders list and double check the email address you've registered with us is correct.

Delivery times may vary depending on whether your order contains in-stock or pre-order items.

Local orders: within 3-5 working days

Overseas orders: within 9-24 working days

This excludes holidays and the logistics provider’s non-working days.

*Note: For orders containing pre-order items, we will dispatch your order only once all items are available. If you would like to receive the ready-stock items first, please select this option upon checkout and inform us with your order number at help@toppingskids.com.

Please drop us an email at help@toppingskids.com as soon as you can to inform us of the changes you would like to make. We will get back to you within 1 - 3 working days. As we work with third party fulfilment services, an additional fee may be incurred to change the shipping address if the order is already on its way.

Yes!

Self-collection is available at our showroom:

Address: 1 Tampines North Drive 3, #05-04 BHCC Space, Singapore 528499

Opening hours: Monday to Friday (excluding weekends and public holidays), 9:00 AM – 12:00 PM & 1:30 PM – 5:00 PM.

To collect your order:

Place your order on our website: https://toppingskids.com

1. Select ‘Self Pick Up’ on cart page
2. Leave a note in the Order Note field with your preferred collection date and time.
3. Wait for a separate email notification confirming that your order is ready for pick-up.

This refers to a business day between Monday to Friday. Weekends and public holidays are not included.

Our working hours are from 10 AM till 5 PM.

We are a Singapore-based company that offers international shipping. To check the cost of shipping to your location, head over to our Order Form for Overseas Customers.

All orders, inclusive of the in stock items, will arrive according to the pre-order date. Do subscribe to our e-newsletter or follow us on Instagram @toppingskids and @atopalm.sg @renovera.sg to keep a lookout for our new promotions and new item releases!

To be fair to all our customers, we do not allow combined orders for free shipping. To be entitled to free shipping, you will have to spend $100 in a single receipt.