Terms and Conditions
SHOP WITH CONFIDENCE
Thank you for shopping with ToppingsKids! Your satisfaction is always top of our mind and we’re committed to providing you with a delightful shopping experience. Every brand and product we introduce you is well-known, popular and quality guaranteed in Korea. Hope you enjoy parenting with our collections as much as we do. We also do our best to provide a dedicated Customer Experience to help you with all of your shopping needs. Please drop us an email if you need our assistance. Email: firstname.lastname@example.org
*For Self Collection orders, collection will have to be done within the next 3 weeks at our official opening hours: Monday - Friday, 10am - 5pm. Avoiding lunch time from 1pm - 2.30pm. If you are unable to pick up your parcel within the next 3 weeks, a $4.50 charge will be incurred for us to ship your parcel to you.
We provide free shipping for domestic orders over SGD $100. All orders are sent via trackable mail or courier. We aim to dispatch your items within 3 working days of receiving an order (Monday through Friday excluding weekends and public holidays), hence you should receive your items within 3 to 5 working days (also excluding weekends and public holidays). Delivery charge is S$4.50 flat rate for orders below S$100. Please ensure that a representative is available at the stipulated delivery address during working hours to sign for your package. If there is no one at home when the delivery man arrives, he will contact you to reschedule the delivery date.
If you require split shipping, please take note that an additional S$4.50 charge will be incurred to arrange for a separate delivery. This additional charge applies to orders both below and above S$100.
* Please note that for bigger sized items such as Momsboard, Bookcases and Healthy Juice, the delivery period will be extended to 7 working days as we require a dedicated courier to send these delicate items.
*For preorders, please check the terms and conditions below or check the delivery schedule by clicking here. During the COVID-19 period, there are a lot of uncertainties with regards to our delivery services. Please note that there may be slight delays in delivery.
COMBINATION OF ORDERS
To be fair to all our customers, we do not allow combined orders for free shipping. To be entitled to free shipping, you will have to spend $100 in a receipt.
Exchange is only available with the same item when goods are damaged or faulty due to our mistake.
Do drop us an email at email@example.com with your order number and item exchange information within 7 days for Singapore customers and 14 days for overseas customers from the day you receive your shipment. Kindly check your shipment once you receive it immediately or within the 7 days period, As we will not be held responsible for the faulty goods after 7 days.
We’re not providing an exchange service if you change your mind. To be eligible for an exchange, the items must be received in new, unwashed, and unworn condition with all tags attached, in original packaging.
For Momsboard, the original box must be kept and used for the exchange. The protective film needs to be intact to be eligible for the exchange. Momsboard
without the protective film and original packaging will not be qualified. Used merchandise will not be accepted for exchange. No delivery fee will be charged as we caused any inconvenience to our precious customers!
Alternatively, do fill in this form for any return/exchange cases for processing here.
We seek your understanding of this policy.
MISSING ITEMS POLICY
Kindly check your shipment once you receive it immediately or within the 7 days period, As we will not be held responsible for the missing items in your order after 7 days.
All return requests can only be made with the original purchasing amount. Should you require an exchange, kindly fill in this form for any return/exchange cases for processing here and our customer service will assist you accordingly. Store credits will be issued and you may then use it for your next purchase. Do take note that returns are only applicable for orders made directly from our website. Orders made from third parties will not be eligible for returns. To be eligible for returns, the item must be received in new, unwashed, and unworn condition with all tags attached, in original packaging. For smaller items, the return fee via our courier of $4.50 will be borne by the customer.
For Momsboard, the original box must be kept and used for the return. The protective film needs to be intact to be eligible. Momsboard without the protective film and original packaging will not be qualified. Used merchandise will not be accepted for returns. An additional return charge of $20 will be borne by the customer for our designated courier.
For cancellation of orders due to the change of mind, please note that refunds can only be done via store credits.
At ToppingsKids, all products are listed in Singapore Dollar (SGD) and excluded delivery costs. We reserve the right to change pricing or run promotion at our discretion and without notice.
We accept Visa and Mastercard via Paypal’s secure transaction platform.
If your item or order is a PREORDER (i.e. backorder), it will be shipped out on the designated shipping date listed in the product details. You can also choose to check the delivery schedule here. If the delivery date is indicated with estimation, we will reach out ot you individually to inform the period when the delivery date is confirmed. If your PREORDER contains items with different shipping dates, your order will be shipped out on the date that the last item is available for shipment. If your PREORDER contains extra items (non-PREORDER), everything will be shipped out together when your PREORDER items are available for shipping.
* Note, if you wish for your in-stock items to be shipped immediately, please place a separate order for in-stock items only. As the shipping amount you are charged during check out is based on a single package, you will need to place separate orders for the in-stock items to be shipped out earlier than your PREORDER items.
Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. For all orders that are returned due to an incorrect address, a fee will be imposed for repacking and postage.
Our privacy is important for us too! Any personal information that you provide is strictly confidential and will only be used to process your order. We will not disclose your information to third parties.