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Returns & Exchanges

EXCHANGE POLICY

Exchange is only available with the same item when goods are damaged or faulty due to our mistake.

Do drop us an email at help@toppingskids.com with your order number and item exchange information within 7 days for Singapore customers and 14 days for overseas customers from the day you receive your shipment. Kindly check your shipment once you receive it immediately or within the 7 days period, As we will not be held responsible for the faulty goods after 7 days.

We’re not providing an exchange service if you change your mind. To be eligible for an exchange, the items must be received in new, unwashed, and unworn condition with all tags attached, in original packaging.

For Momsboard, the original box must be kept and used for the exchange. The protective film needs to be intact to be eligible for the exchange. Momsboard
without the protective film and original packaging will not be qualified. Used merchandise will not be accepted for exchange. No delivery fee will be charged as we caused any inconvenience to our precious customers!

Alternatively, do fill in this form for any return/exchange cases for processing here.

We seek your understanding of this policy.

MISSING ITEMS POLICY

Kindly check your shipment once you receive it immediately or within the 7 days period, As we will not be held responsible for the missing items in your order after 7 days.

RETURN/CANCELLATION POLICY

All return requests can only be made with the original purchasing amount. Should you require an exchange, kindly fill in this form for any return/exchange cases for processing here and our customer service will assist you accordingly. Store credits will be issued and you may then use it for your next purchase. Do take note that returns are only applicable for orders made directly from our website. Orders made from third parties will not be eligible for returns. To be eligible for returns, the item must be received in new, unwashed, and unworn condition with all tags attached, in original packaging. For smaller items, the return fee via our courier of $4.50 will be borne by the customer. 

For Momsboard, the original box must be kept and used for the return. The protective film needs to be intact to be eligible. Momsboard without the protective film and original packaging will not be qualified. Used merchandise will not be accepted for returns. An additional return charge of $20 will be borne by the customer for our designated courier. 

For cancellation of orders due to the change of mind, please note that refunds can only be done via store credits. 

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